General Manager

Job Details


Position:General Manager
Location:Rio Verde
Job Category:General Administrative
Description:
Rio Verde Country Club in Rio Verde, AZ is excited to announce an exceptional career opportunity of General Manager! Qualified candidates thrive in a hospitality environment and are highly focused on providing superior service for our members and guests. Every aspect of Rio Verde is designed to heighten the Members experience and connection.  The remarkable depth of quality amenities and the member camaraderie, creates a comfortable, inviting, connected and active lifestyle with a real down-home feel. Located 10 miles east of north Scottsdale, Rio Verde is insulated from the hustle and bustle of city life, but within reach of all that the Phoenix Valley of the Sun offers.  Two world-class golf courses, activities for everyone, vibrant and socially active people, a friendly and welcoming community  

The successful GM Candidate will understand and oversee every aspect of the operation, and will thrive in a can-do environment and be highly focused on providing superior service for member and their guests, while optimizing the facility’s financial performance. This person gets his/her energy from creating a culture of hospitality, is focused in providing inspired leadership, and is truly committed to creating the necessary and meaningful relationships with members and associates which remind them of their continued love for the Club.
 
The most suitable individual selected for this role will have a high level of stamina, Bachelor’s Degree and at least 3-5 years in club management experience; should also demonstrate the ability to communicate effectively, verbally and written in this highly interactive and engaging position. 
 
Responsibilities will also include but are not limited to the following:
• Knows and understands how to leverage Troon resources to the club;
• Ensures the highest standards for food and beverage service;
• Increases membership satisfaction;
• Prepares and monitors annual budget, revenue goals and expenses as well as generating various (weekly, monthly, etc.) business volume forecasts;
• Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary;
• Establishes and implements Troon personnel policy, initiates and monitors policies relating to personnel actions and training along with professional development programs;
• Ensures all Human Resources procedures and policies are followed by management staff;
• Develops, maintains and administers a sound organizational plan and proactively initiates improvements as necessary;
• Maintains membership with the PGA and CMAA.  Attends workshops and meetings to keep abreast of current information and developments;
• Oversees the care and maintenance of all the facility’s physical assets and each individual facility;
• Implements policies and procedures for multiple departments, including compliance of all company standards relating to quality of products and services;
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems;
• Directly manages department members that may include, but is not limited to: Director of Golf, Golf Course Superintendent, Membership Director, Food and Beverage Director, etc.;
• Assures that effective orientation and training are given to each new associate.  Develops ongoing training programs.
 
Qualifications:
• Bachelor’s degree (BA) from four-year college or university
• CMAA Member or Class A member of PGA/LPGA
• Min of 5 years related experience and/or training; or equivalent combination of education and experience  required
• Experience in private club setting is preferred
• Limited travel required
• Must be proficient with Jonas and Microsoft 

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